LUMI PETS GIFT CARD

Give the gift of thoughtful pet care

When someone welcomes a new companion into their home or celebrates a milestone with their beloved pet, a LUMI PETS gift card offers something more meaningful than a generic present—the freedom to choose pieces that truly complement their space and their pet's needs.

A gift that honors their style

Your recipient selects from our curated collection of design-forward essentials, each chosen for its quality craftsmanship and minimalist aesthetic. Whether they're drawn to MiaCara Cushion, a food grade silicone feeding bowls, or thoughtfully crafted toys, they'll find pieces that integrate seamlessly into their home while enhancing their companion's wellbeing.

How it works

After purchase, you'll receive a digital gift card via email with a unique code. Your recipient can redeem it at checkout—no expiration date, no pressure to rush their decision. They'll have time to discover exactly what their companion needs and what their home deserves.

Available in denominations of RM 100, RM 250, RM 500, and RM 1,000

Perfect for new pet parents building their first thoughtfully curated space, or longtime companions ready to elevate their everyday essentials.

Gift cards are delivered digitally and can be used across our entire collection of premium pet products.

LUMI PETS brings together exceptional pet essentials from artisan brands across the globe, each piece selected for its uncompromising quality, minimalist design, and sustainable craftsmanship. We curate what discerning pet owners in Malaysia have been searching for—products that honor both your companion's comfort and your commitment to thoughtful living.

Our packaging balances product protection with environmental responsibility, using only what's needed to deliver your items safely.
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Orders placed before 2:00 PM (MYT) on a business day are processed on the same day.

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Free Shipping for orders above RM200.

*Free shipping promotions exclude large parcels. Large items require special handling and are delivered via Lalamove, with same-day or next-day doorstep delivery within Klang Valley.

Our team will contact you to coordinate delivery once your order is confirmed.

You can also pick up the item at our warehouse in Subang Jaya.

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We ship internationally! Contact us for shipping fees and estimated delivery timelines.

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For more info, refer to our Shipping Policy

About Lumi Pets:

We curate premium pet essentials from the world's finest makers—selected for exceptional quality, Scandinavian design, and eco-conscious. Thoughtfully crafted products that enhance your companion's wellbeing while elevating your space.

How are we different?

We curate, you don't compromise. No more searching mass marketplaces for pieces that complement your home. We bring Scandinavian makers rarely found in Malaysia—exceptional pet products where style and function coexist.

We also remove the friction of international shipping, so you can enjoy beautifully crafted essentials without the wait, uncertainty, or hassle.

1. Orders & Payments

• What payment methods do you accept?
  We accept major credit and debit cards (Visa, Mastercard), FPX online banking, and selected e-wallets (GrabPay, Touch ’n Go, DuitNow QR).
• Can I pay with cash on delivery (COD)?
  At the moment, we do not offer COD. All payments are made securely online at checkout.
• Are your prices inclusive of tax?
  Yes, all prices are shown in Malaysian Ringgit (MYR) and inclusive of any applicable taxes.
• Can I cancel my order once it has been placed?
  Once an order has been confirmed and processed, we are unable to make cancellations or changes. We kindly ask you to review your purchase details carefully before completing your order.
  

2. Returns & Exchanges

• What is your return policy?
  You may return your order within 14 days of receiving it, provided items are unused, in original packaging, and with tags attached.
• Do I need to pay for return shipping?
  Yes, customers are responsible for return shipping unless the product is defective or incorrect.
• How long does a refund take?
  Refunds are processed within 7–10 business days after we receive and inspect the returned item.

3. Products & Authenticity

• Are LUMI PETS products authentic?
  
  Yes. We work directly with premium international brands and official distributors to ensure every product is 100% authentic.
• Will there be differences between items?

Yes. As many of our products are handcrafted by skilled artisans and made with natural materials, slight variations in color, stitching, or finish may occur. These subtle differences are part of the product’s charm and authenticity, reflecting the craftsmanship and care behind every items.

• How do I measure my pet for the correct size?

We recommend measuring your pet’s neck and chest/girth with a soft measuring tape to ensure the best fit. If your pet is between sizes, choose the larger size for comfort.

For step-by-step instructions and visuals, please see our size guide or individual product page.

4. Other Questions

• Do you ship internationally?
  
  Currently, we primarily serve Malaysia. Please contact us if you would like to arrange international shipping.
• Can I contact Lumi Pets directly?
  
  Yes! Reach us at:
  
  📧 Email: info@lumipets.com.my
  
  📱 WhatsApp: +6017-2955915
  
  We aim to respond within 1–2 business days.